Privacy Policy

Effective Date: June 2026

Introduction

As Smart Tech Gadgets we are committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly and in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase products, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

Personal Information

• Full name

• Identity or registration information (where required)

• Email address

• Telephone number

• Billing address

• Shipping address

• Account login information

Transaction Information

• Products purchased

• Order history

• Payment confirmations

• Delivery information

Technical Information

• IP address

• Browser type and version

• Device information

• Website usage data

• Cookies and analytics information

Customer Service Information

• Communications with our support team

• Product reviews and feedback

2. Purpose of Collecting Personal Information

We collect and process your information to:

• Process and fulfil orders

• Deliver products and services

• Manage customer accounts

• Verify transactions and prevent fraud

• Communicate order updates and service information

• Respond to enquiries and support requests

• Improve our website and customer experience

• Conduct business analytics and reporting

• Comply with legal and regulatory obligations

• Send marketing communications where consent has been provided

3. Legal Basis for Processing Information

We process personal information when:

• It is necessary to perform a contract with you

• You have provided consent

• We are required by law

• It is necessary to protect legitimate business interests while respecting your privacy rights

4. Sharing of Information

Smart Tech Gadgets does not sell personal information.

We may share information with:

• Payment service providers

• Courier and delivery companies

• Website hosting providers

• Technical support providers

• Marketing service providers

• Regulatory authorities when required by law

All service providers are required to safeguard personal information and process it only for authorised purposes.

5. Payment Security

Payments made through our website are processed by trusted third-party payment providers. Smart Tech Gadgets does not store complete payment card information on its servers.

Customers should review the privacy policies of payment providers used during checkout.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality

• Remember user preferences

• Improve website performance

• Analyse website traffic

• Enhance shopping experiences

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Direct Marketing

Where permitted by law or where consent has been obtained, we may send:

• Product updates

• Promotions

• Special offers

• Newsletters

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide products and services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Protection of Personal Information

We implement appropriate technical and organisational safeguards to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Despite our efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights Under POPIA

In accordance with POPIA, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of information where legally permissible

• Object to the processing of personal information

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details provided below.

11. Cross-Border Transfers

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that adequate data protection safeguards are in place and that such transfers comply with POPIA requirements.

12. Third-Party Websites

Our website may contain links to third-party websites. Smart Tech Gadgets is not responsible for the privacy practices or content of those websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

13. Children’s Privacy

Our website and services are not intended for children under the age of 18 years. We do not knowingly collect personal information from minors without appropriate consent.

14. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page together with the revised effective date.

Continued use of the website after changes have been published constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Smart Tech Gadgets