Shipping Policy

Effective Date: June 2026

Welcome to Smart Tech Gadgets. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Shipping Locations

Smart Tech Gadgets currently delivers throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated.

2. Order Processing

• Orders are processed during normal business hours, Monday to Friday (excluding public holidays).
• Orders are usually processed within 1–2 business days after payment has been successfully received.
• Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times are:

• Major cities: 2–5 business days
• Regional and outlying areas: 3–7 business days
• Remote locations may require additional delivery time.

These delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated during checkout based on your delivery address, the size of your order, and the courier service used.

Any applicable shipping charges will be displayed before you complete your purchase.

5. Courier Services

We work with reputable courier companies to ensure your order is delivered securely.

Once your order has been dispatched, you will receive a tracking number (where available) so you can monitor the progress of your delivery.

6. Order Tracking

If tracking is available for your shipment, you will receive an email containing your tracking information after your order has been dispatched.

7. Delivery Requirements

Someone must be available at the delivery address to receive and sign for the parcel where required.

Please ensure that your delivery address and contact details are accurate when placing your order. Smart Tech Gadgets cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

8. Delayed Deliveries

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Courier delays
• Public holidays
• High order volumes
• Events beyond our reasonable control

If your order is significantly delayed, we will keep you informed and work with the courier to resolve the issue as quickly as possible.

9. Damaged or Missing Items

Please inspect your order upon delivery.

If your package arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery. Where possible, include photographs of the package and the affected item so we can investigate and assist you promptly.

10. Failed Delivery Attempts

If delivery cannot be completed because no one is available to receive the parcel or because incorrect delivery information was provided, additional delivery charges may apply for redelivery.

11. Collection

Where collection is offered, customers will be notified once their order is ready. Collection instructions and operating hours will be provided separately.

12. Contact Us

If you have any questions about shipping or your order, please contact us: